Privacy-policy

Welcome to HairUp.ca (“HairUp”, “we”, “our”, or “us”).

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, interact with our content, or communicate with us.

Information We Collect

We may collect the following information when you use our website.

Personal Information

When placing an order, contacting us, or subscribing to updates, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Payment-related information
Order history
Customer support communications

Automatically Collected Information

We may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on website
Referral URLs
Cookies and analytics data

How We Use Information

We use information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Improve website functionality and user experience
Analyze website traffic and performance
Prevent fraud and unauthorized activity
Send marketing communications (where permitted)
Comply with legal obligations

Payments

Payments may be processed through secure third-party payment providers. We do not store complete credit card information on our servers.

Third-party payment processors may collect and process payment information according to their own privacy policies.

Shipping and Fulfillment

We may share necessary shipping information with fulfillment providers and shipping carriers in order to deliver your orders.

Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies, including services provided by third parties such as:

Google Analytics
Meta/Facebook
Instagram
TikTok
Embedded social media content
Advertising and remarketing platforms

These technologies help us understand website usage and improve customer experience.

You may disable cookies through your browser settings.

Embedded Social Media Content

Our website may display embedded content from third-party platforms including Facebook, Instagram, TikTok, YouTube, and other social media services.

Embedded content behaves similarly to visiting those third-party websites directly. These platforms may collect data, use cookies, and track interactions according to their own privacy policies.

HairUp does not control third-party privacy practices.

Marketing Communications

If you subscribe to newsletters or provide your contact information, we may send:

Product updates
Promotions
Educational content
Marketing emails
Announcements

You may unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.

Sharing of Information

We do not sell personal information.

We may share information with trusted third-party service providers that help us operate our business, including:

Payment processors
Shipping carriers
Website hosting providers
Analytics providers
Marketing platforms
Customer support tools

Information may also be disclosed if required by law or to protect our legal rights.

Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no internet transmission or electronic storage system is completely secure.

Data Retention

We retain information only as long as reasonably necessary for operational, legal, accounting, or business purposes.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

Accessing your data
Correcting inaccurate information
Requesting deletion
Opting out of marketing communications

To make a request, contact us using the information below.

Third-Party Links

Our website may contain links to external websites or services. We are not responsible for third-party privacy practices or content.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

Contact Information:

HairUp Store

Website: https://hairup.ca

Email: info@hairup.ca

Location: Vancouver, British Columbia, Canada